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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I can tell you how you negotiate.. You phone them and say you are canceling the service because its so bad and their customer service is a joke. They will offer you something for free.[/quote] They only offered me a $5 discount. I had to cancel and restart.[/quote] I also asked to be transferred to switch and they didn't offer us any great rate either. Call twice. In my experience they don't negotiate. [/quote] Have a competitor's offer in hand like direct tv. Dh threatened to cancel, he actually did cancel phone (recommend magic jack instead), and set a date, for example, he told them as of Friday cancel. Then Thurs afternoon Verizon called and gave us free premium channeks, lower rate, etc.[/quote]
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