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Reply to "Difficulties at Children's Hospital"
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[quote=Anonymous][quote=Anonymous]I work at Children's National and a colleague sent me a link to this discussion. I am very sorry for the troubles you all have experienced. We do have an Ombudsman's office to help parents who experience difficulties, and I wanted to post the number for you to have -- please reach out to them to assist with resolution of issues at any time. That phone number is 202-476-2625 or 202-476-2064 (ask to speak with the Ombudsman on call). [/quote] I have dealt with the Ombudsman, and she is fantastic. I agree with PPs, though, the problem needs to be dealt with at higher levels, and Ombudsman should let the high level hospital administrators know the level of patient unhappiness. Ombudsman can smooth the situation over but ultimately it's just a band-aid solution to the larger problem of gross negligence in terms of patient scheduling, organization, billling, and customer service. [/quote]
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