Reply to I hate and despise Children's National Medical Center

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I've also had multiple problems with Children's (urology clinic).  Including one time that they scheduled me for an appointment out in Fairfax (because there was a 4 month wait in DC, and this was only a 2 month wait), saying it was essential they the child have an xray (or maybe it was an u/s) 20 minutes before exam.  I took the day off work, we left the house at 6 a.m. to get out to Fairfax in time for the Xray.  Guess who did not even have the xray or u/s machine?  The Fairfax branch of Children's.  I actually broke down and started crying.  [b]This was after the staff at the DC office had been very mean to my child and started yelling at us for sitting in the area where the doctor had told us to sit, and then told us that it was "not her problem" when we said that's where the doctor told us to wait.  We ended up just wandering around, trying to figure out where we were supposed to be for the doctor to find us.[/b]
The staff at the Fairfax branch were very nice, and helped us find a nearby hospital that could do the test, and then rescheduled the appointment for later that day.  But it did turn a 30 minute appointment into a full day extravaganza, which my son still talks about.

I was also astounded at the fact that the rooms at Children had absolutely no books, toys, TV's anything.  Each time we went, we ended up sitting in a totally bare room for over an hour waiting for the doctor.  
[/quote]

OK, the staff member is terrible, no question.  But you need to grow a spine.  If that had happened to me, I'd have ripped her a new one, told her to go get her supervisor and bring her to me, and then ripped the supervisor a new one.  And I'd have kept my ass planted there until the doctor came back.  [/quote]

Easy (and highly judgmental) for you to say. I'm not PP when you are at a facility's mercy, you try not to antagonize them so you can get the attention you need. Ripping her a new one might have felt good but it would probably have led to more waiting, more abuse. Who has the power in this relationship?

I'm not saying being nice works either. There's a time for both. But its really difficult to know when to take what approach with people who work in an institution you need for your child's health. Try not to be so judgy.[/quote]

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