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Reply to "Pottery barn sent me towels that came apart in multiple places. Refused return because item was"
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[quote=Anonymous]I'm really having a hard time believing there's not more to this issue. Have you had a huge # of returns with PB, OP? Any other details you're leaving out? I have had nothing but superb customer service from PB. In fact, the most recent instance was more than satisfactory! Last year, the handles of the two Easter baskets I purchased online seemed flimsy. I knew they weren't supposed to feel that flimsy, because I'd handled them inside the store before. I went to the store to exchange them, but they were sold out, so I called the online store to see if I could place another order real quick, then return the defective ones later (since it was getting close to Easter). They ended up being out of stock online as well, so it looked like I was going to be stuck with 2 liners and either no baskets or not-quite-right baskets. The customer service rep was so apologetic, she ended up refunding me 100% for both baskets AND letting me keep them. I love PB.[/quote]
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