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Infertility Support and Discussion
Reply to "2013 experience only please: Have you found a good, organized clinic?"
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[quote=Anonymous]This is not a 2013 experience, but about a year and a half ago we received a check in the mail from SG for $2300. I called to ask why and they told me that it was their POLICY to charge for procedure B whenever a patient had procedure A, even if the doctor doesn't order procedure B. (I can't remember the procedures now, but they were pretty standard.) Anyway, I didn't need procedure B and it was never ordered. Nevertheless, they sat on our money for almost two years before finally refunding it. I was still a newbie when it happened so I didn't understand any of the ART terms or why we were being billed for the things were were being billed for. Even knowing what I know now, I still might not have caught it. I would definitely never go back to them, and if I did, I would treat their billing office like the enemy and question EVERYTHING they do. I would also encourage you to challenge any extra charges that they say are a matter of "policy" with your doctor. The doctors own the practice and should know that the billing office has those crazy policies. Don't just accept it like we did.[/quote]
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