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Reply to "Carefirst claims not processing"
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[quote=Anonymous]Update to anyone dealing with this. I am on the phone with a Carefirst rep now (it was a 30-minute wait). He has explained, clearly reading a script that he has read many times already, that on January 1, Carefirst changed systems and this added 2-3 minutes to every single transaction they perform. Allegedly the system change was needed because they are so frequently the victims of cyberattacks. According to this CSR, OON claims are massively backed up because the providers have to be re-entered into the system one by one before any claims pertaining to them can be adjusted. He is unaware of any process via which that can be expedited, and has no ETA to completion. The script said to expect 45-60 days instead of 30-60. My claims are already three months old. [/quote]
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