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Reply to "I can't believe banks and the like still use foreign call centers"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I guess I am in the minority because I think it’s totally understandable that call centers are outsourced. Contact centers are frankly miserable to work in. If you cannot understand one agent then hang up and try again. Most are quite easy to understand. Chat is better in 99% of situations and more people use it. Most call centers will be moving to AI for the vast majority of calls[/quote] Chat is not better in 99% of situations if it is a bot. They can answer set questions and if yours is not one if them, you're out of luck. If it's really a person, they can be helpful. However, I've gotten ESL chat people too and someone who gave me the wrong answer on chat. [/quote] Persons cannot be helpful. They are strictly required to follow the script.[/quote]
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