Reply to Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

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[quote=Anonymous][quote=Anonymous]I work for a hotel company. (Hilton/Marriott)

Most hotels in our class don’t have operable windows- safety issue. People fall, try to smoke, or try to jump.

Most hotels have revenue management departments that know when demand is high and raise prices and when demand is low, they lower prices. This is true across the portfolio. It is market driven.

If you have a problem with a room, you can 
1. Ask your switch rooms (tough when they are sold out)
2) ask for or go buy an air filter
3) leave, find another hotel and ask for a credit later after your trip. Easier to fight the cost later after the trip.

There typically isn’t a general manager at the hotel on a weekend, but there is someone in charge of the front desk. But easier to deal with complaints and credits after the weekend is over, during business hours with the hotel or with the corporate call center. [/quote]

Thanks.  There was an assistant manager there earlier in the day but the  desk clerk (the more helpful one who gave me the fan) said she left by 3 pm and would be back Sunday morning.
It just seems bonkers to me that there is no management on site during check in time (4 pm) on their busiest weekend of the year. 
I’ve never worked in a hotel, but I’ve worked in a grocery store and I can’t imagine having no mangers present during Thanksgiving week (busiest time.)
It was an “all hands on deck” situation and every department head, manager, etc. worked extended hours.[/quote]

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