Reply to Problems with Pottery Barn Delivery questions

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[quote=Anonymous]Ordered an outdoor couch and two chairs from PB March 29, 2025 in store.  Before placing the order was told it would be delivered in 6 weeks - so early May.  Then as the salesperson was putting the order through she told me that since all pieces needed to be ordered together and the chairs were on back order, everything would come week of July 27.  Went ahead with the order (big mistake).  Mid-June told shipment now delayed until August 6th.  Called customer service and asked if they could send the couch since it’s sitting in a warehouse in Georgia.  She submitted a request for split delivery.  Today i received an email saying my order doesn’t qualify for split delivery!  Absolutely regretting my purchase but can’t return because since i changed the cushion color from white it’s a special order.  What a complete scam.  I could walk into any HomeGoods or Homesense and walk out with an outdoor couch and chairs for a fraction of the cost.  Don’t buy furniture from Pottery Barn![/quote]

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