Reply to New SSA Commissioner Email

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]That is an unhinged email.

I'm not at SSA - what is this line about?

"The life affirming moments we provide in the lives of citizens, is a result of serendipity - from doing our work well – it is not an end in itself, nor our mission."[/quote]

AI generated, no human would write this.  What they are implying is those feel good moments from work are not your motivation or job the successful operation of the agency is the goal and those feel good moments will naturally come from that.  What they wanted to say is something like…
While the inspiring moments have meaning, are valuable and significant, they should not become the main objective. Instead, the organization should remain dedicated to its mission, trusting that these impactful experiences will arise as a natural consequence of doing the work well.[/quote]

What you are saying is pretty close to how SSA is now. The main objective is to accurately process claims. But the claims process is complex and every claimant has a different profile.  And some communicate better than others.  Some have an advocate to help. If they don’t, we still need to develop the claim. That’s takes interpersonal contact.  So, the side benefit is getting to help people— often people you talk to, medical records from or hear bits of their life story— and you see they really need SSA. And being able to provide what they need by processing the claim efficiently and correctly makes you feel like you accomplished something good today.

Elon doesn’t understand compassion or empathy, so he can’t write anything coherent about those emotions— which are drivers for many SSA employees.  [/quote]

FWIW, the medical portion of Social Security Disability/Supplemental Security Income claims for disability benefits are processed and adjudicated by STATE and DC government employees. At least until they are appealed to the level of the Administrative Law Judge.[/quote]

And right now, by the Florida DSC support cadre in DQB.  Which is detailed largely from AC senior attorneys. Oh. [/quote]

^^ should say FL DDS Support cadre (internal acronym The DSC).  [/quote]

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