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Reply to "charging a no-show fee for a virtual appointment when the doctor was late"
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[quote=Anonymous]Yes, it’s legal. Charges between a service provider and a customer/patient are a contract issue. Does the office have a policy about late or missed appointments, and did they reasonably disclose it (through a message when you made the appointment, in new patient paperwork, on the website)? If it’s disclosed and you forgot or failed to read it properly, that’s not their issue. I have definitely left one in-person doctor’s appointment to go back to work when the doc was too late. I have also considered leaving when the doctor has been behind. Usually I first open the door and look to flag down a nurse. I explain that I need to leave at x time and ask if it’s realistic that I might be able to have a full appointment by that time. If I were waiting for a virtual appointment, I’d call the front desk after 15 minutes of waiting just to make sure all was well. Otherwise, it looks like a no-call, no-show which is impolite, even if the doctor is running behind.[/quote]
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