Reply to Stubhub: do we have any recourse?

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[quote=Anonymous][quote=Anonymous]We bought tickets for a show on Christmas Day. The seller never sent them. We got a refund but I had to wait until the day of the show for Stubhub to do anything.  So we couldn’t even make other plans.   This is actually the second time I’ve bought tickets on stubhub that didn’t come through.  And I used to have very good luck with them. No more. [/quote]

Every time this subject comes up, people try to blame the purchaser. Maybe the majority of sales do go through, but when they don't or when you don't get the tickets until hours or minutes before the show, a refund of the purchase price or even getting tickets shortly before the show does not make up for the stress, inconvenience, and potential travel/parking costs buyers incur. I started a thread about this a while back after tickets I purchased fell through less than an hour before showtime. I now only use Stubhub if the ticket is available for instant transfer or if I buy at the last minute for a local event, which will cost me nothing if the order isn't fulfilled.

It's so frustrating![/quote]

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