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[quote=Anonymous][quote=Anonymous]I was a vanguard solo 402k that moved to ascensus. I have spent 6 weeks and over 20 hours on phone calls and in research trying to get my money from ascensus to fidelity. It has been an evolving nightmare and according to fidelity (and vanguard…because I had to call them once too) this is happening to everyone. It sounds like fidelity (and maybe other firms) finally got ascensus to play by basic rules, like using a transfer form but it is still a crapshoot if the check comes to you or the new place. Anyway, if you are just starting it hopefully won’t be as traumatizing, but I definitely lost it after so many frustrating, crazy calls with ascensus. At one point I seriously questioned if I needed to hire a lawyer. More than anything it exposed how shoddy their operations are and frankly it came across as deceitful in some ways. I am glad to (hopefully) get my money out soon. Fingers crossed.

Anyway, if you call fidelity to switch, they are well aware of the issue and super kind in trying to help. I hope the NYT does an article on this because it has been rather spectacular. 
[/quote]

Geez. I am so sorry you had to go through all that. What a horrible situation.

I'm going to try Fidelity and see if they can help. This is really scary to hear about Ascensus. [/quote]

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