Reply to CVS new phone system!!!

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Reply to "CVS new phone system!!!"

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[quote=Anonymous][quote=Anonymous]OP, do you also demand to speak to manager there in person and hold up the line for rain checks? What kind of problems do you have that you think CVS can solve?

TLDR; What's wrong with you?[/quote]

Not OP.   I am also not a fan of the new system, where you cannot reach a person and have to leave a message.

A member of our household takes a medication that has been part of a shortage for the last year or so.    When we get the prescription, I have to call around to try and find it at a pharmacy.   When CVS doesn't answer the phone, I now instead need to drive around, wait in line, and ask in person.    And then on to the next location.  Waiting for callbacks is not timely.   (The CVS tech would not even call another CVS for me)      Yes, we call about a dozen different pharmacies looking to fill.  Others answer the phones, but usually do not have it in stock.  (family members has been in this med for many years, it works, and does not want to start over trying others).     The psychiatrist's office is not going to call place after place tracking down meds.   [/quote]

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