Reply to Pointless attendance reminders

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Reply to "Pointless attendance reminders"

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[quote=Anonymous][quote=Anonymous]At least attendance person at the school is not like Central office staff. The latter need serious customer service training. Taylor - another part of your job you need to immediately look into. If you ever need to call Central (hopefully never), CO will ask for your name and number but never contact you back. What do they do? They are there to "tell on" the caller. If parents already had an answer from the schools, why the F would we call Central Office? Obviously, if a call is made to CO, it is because clarification or a decision that could not be made at the school level is needed from CO.[/quote]

They should implement a service request ticket system. You have question, or a request, complete a form. they (not sure which office within CO) replies or completes the request and you get a confirmation email or text saying request was completed, or they call you if something isn't clear. Treat parents/students/staff/county tax paying residents with the same customer service you would expect when you call a company's customer service department.[/quote]

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