Reply to Are Americans to blame for the "annoying scripts" that overseas customer service reps recite?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Read by like Indians named John and Mary?[/quote]

The other day I had an Asian from somewhere in Asia try to to tell me her name was BROOKLYN.

:lol:  :lol:  :lol:  :lol:  :lol: [/quote]

If the customer service agent was Filipino, it's entirely likely that was her name. [/quote]

99.9% of USA phone based customer service has been sent over to the Philippines.

My source for that info is a Filipino American I attended school with.

[/quote]

Wrong. It's a very popular country for it (because it's the 5th largest English-speaking country in the world), but I've had calls handled in India, Mexico, and Costa Rica. I also had a friend working for a US call center company based in Paraguay.

Most call center jobs are entry-level jobs with few skills required. Yes, they are following a script to ensure consistency. If you learn to work with that, you can have a succesful call.

Ineffective: "My flight was cancelled and now I can't go to see Grandma for her birthday tomorrow and she's turning 80 and I hate flying because of things like this and..."

Effective: "I received an email that flight 123 was cancelled. Can you rebook me on flight 789 departing this evening at 8:30pm? I tried online but it says to call this number instead."

[/quote]

More and more are switching to the Philippines. I recognize their accents on the other end of the phone.  :D  [/quote]

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