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Reply to "When a company sends you an extra item, do you contact them?"
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[quote=Anonymous][quote=Anonymous]I try but it often turns into a hassle. That old saying applies... " no good deed goes unpunished ".[/quote] I've tried and even had customer service deny that I received the extra item. They seem to not want the hassle of fixing the errors too. It really depends on the company. If they can't track it with the order number, they seem to not know what to do with it in their systems. As for those saying do "the right thing," legally the consumer is allowed to keep misdelivered items addressed to the them. It happens so frequently that the law is on the side of making companies bear the burden of the errors, not the consumers, and businesses have these errors baked into their prices and business models. This is also to avoid scams where the item delivered gets a vulnerable person to call in and scammy companies get them to give their credit card to pay for the item. Keeping it is not wrong, it is lawful.[/quote]
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