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Reply to "When a company sends you an extra item, do you contact them?"
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[quote=Anonymous]A couple months ago I ordered a pair of mens shoes from Zappos. They were for a specific job event my teenage son had, and were supposed to arrive in 2 days. They didn't come in time (my son ended up wearing something different.) About 2 weeks after the event, they showed up. The shoe box was not in another box, but just in one of those white shipping envelopes they use sometimes. I called customer service and they told me to put it in a box to return it. I told them it did not come in a box and I didn't have one around. They told me I should buy a box. Honestly, that pissed me off--they didn't get the item to on time like they said, and now they want me to spend my time and money on a box to send it back to them? NO! Finally after some back and forth they told me to just keep the shoes and they would refund my money.[/quote]
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