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Reply to "Why is customer service *so* bad now?"
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[quote=Anonymous][quote=Anonymous]For every polite customer, there are several who are rude. An 18-year old I know works at a dry cleaner and was almost assaulted by a customer who blamed him for a stain on his white shirt that couldn't be removed. I think these experiences can harden a person and make them less likely to be friendly and helpfu. [/quote]. I think this is a huge part of it, too. Yes customer service has gotten a lot worse. But so have the customers. People are behaving badly all over the place — and when you have to deal with the general public all day, yeah that’s gotta be hard. This makes me think of my sister-in-law. It’s always embarrassing to go to a restaurant with her because she treats the server so poorly. It’s like it is her one chance to lord it over someone and act superior. It’s awful.[/quote]
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