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[quote=Anonymous][quote=Anonymous]I’m in a public facing job and my staff has good salaries (125k+). I have to go out of my way to show my employees what they need to do. Anytime they think customers are acting irrationally, they want to not help them. They feel like they’re professionals and don’t need the abuse. I don’t allow them to be abused, but they definitely still have to say lines like “I’m sorry for the misunderstanding” “please let me know if I can arrange a phone call to discuss in detail”. I had to make a handbook about it and we all attended customer service training. [b]People just don’t grow up kowtowing to others anymore. [/b][/quote]. This is a good thing.[/quote]
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