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Reply to "Booked through hotels.com and hotel doesn’t have my type of room. What do I do?"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]If hotel is being truthful, they owe you nothing. Hotels.com owes you a refund. Consider this a lesson learned and always book direct with the hotel. I don’t think Hotels.com is cheaper and if you book direct, you have more recourse if something goes wrong and/or you have to change plans.[/quote] +1 Learned this lesson the hard way with airline booking.[/quote] +2 when will people learn?? Always book directly with the company providing the service. [/quote]
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