Reply to Booked through hotels.com and hotel doesn’t have my type of room. What do I do?

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Reply to "Booked through hotels.com and hotel doesn’t have my type of room. What do I do?"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Hotels allocate a small number of rooms to third party companies. You are subject to the third party policies when you book with them. Why add the extra layer? Call hotel to get a deal or at least price match so that way you have a direct reservation and access to more inventory and better rooms. They would rather book for same price with you and not have to pay a big commission to the third party. It is critical to book direct with airlines. There is no third party desk to walk up to in the airport when something goes wrong and you’ll be the first to be bumped and wait forever on hold if you call. Third parties are only software companies and have very little interest in the product or your experience. It is surprising to me how many people think it doesn’t matter how you book travel.
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I called the hotel. They wouldn’t even price match their own advertised online rate and their online booking system was down! [/quote]

Boston has an abundance of hotels. Why not just book elsewhere when you encountered this? [/quote]

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