Reply to Do you let things that people in customer service do slide?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I use self checkout whenever I can, as well as food delivery instead of going out to eat.
Fortunately even places like the DMV let you do more and more things online, too.
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NP. I'm not criticizing those choices, PP, and I do a lot of the same things myself. But I do think one reason for the precipitous decline in customer service is that since the pandemic started, some types of business have shifted so heavily toward self-service, self-checkout, takeout, delivery, that they have little incentive to hire people who have good service skills and less incentive to train employees in how to provide good customer service. And many restaurants during the pandemic lost their experienced, longtime servers, and the replacements are inexperienced and often just don't care about providing service. [/quote]

I think that ship has sailed, for the reason you stated or for other reasons. 
Even before the pandemic things were gradually shifting. I used food delivery a lot in 2019, too. 
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