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Reply to "Do you ever hesitate to leave a bad review?"
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[quote=Anonymous]I once had a bad experience at a local donut place and was ready to write a bad review. Then I decided to just email the place instead to let them know that there was something majorly wrong with the donut I had received. The manager wrote back, apologized and explained they had had an issue with the batter that morning, and gave me a voucher for free donuts next time. I was glad I took this approach over a negative review. [/quote]
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