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[quote=Anonymous][quote=Anonymous]Reminded me of this article:

https://www.theatlantic.com/technology/archive/2023/11/google-restaurant-reviews-owner-responses/675918/

[i]Dragon Lee, a family-owned Chinese restaurant in upstate New York, is a beloved place. On Google, it has a 4.3-star average, with high praise for its crab rangoon. Every once in a while, though, someone leaves unhappy. The food “was absolutely terrible,” a Google reviewer recently wrote in a one-star rating—so bad that he later called to ask if there had been a sudden change of chefs. (There had not.) The reviewer, who didn’t respond to an interview request, wrote that he threw most of his meal in the garbage. “I will never go back,” he wrote. “Disgusting!”

Dragon Lee could have ignored the response, or apologized profusely. It did neither. “Learn to spell and use grammar,” the restaurant replied—calling out his misspelled “General Soe’s chicken.” The idea that Dragon Lee had changed chefs was laughable: Since the start of the pandemic, the restaurant wrote, no one has wanted to work long hours in a hot kitchen. “WE DO NOT WANT TO DEAL WITH CUSTOMERS LIKE YOU AND YOU DO NOT DESERVE OUR SERVICE!” concluded the reply. “DO US AND EVERYONE A FAVOR, DO NOT EVER COME BACK TO THIS PLACE EVER AGAIN.”

This was not a one-off diatribe, a rogue manager on a bad day. Dragon Lee does this all the time. Perhaps you are a one-star reviewer who saw an outdated menu with lower prices? That “just shows how ignorant you actually are,” the restaurant responded—and it doesn’t care if you come back: “It’s one less dunce we have to deal with.” Publicly claim that its sesame chicken and chicken wings were raw? “If you didn’t like it. We understand … but saying it’s Raw, just shows us how uneducated and stupid you actually are,” the restaurant wrote. “Just saying.” In the restaurant world, where online reviews have an ascendant power over a business’s bottom line, Dragon Lee is doing what other spots can’t, or won’t: It’s arguing with its customers.[/i]
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Yeah in their response the place wasn’t as direct (they aren’t Chinese after all lol) but they did push back hard.
I don’t regret deleting the review; at least I got it out of my system.
Just tired of the BS when a place charges a high price, expects tips, but the service they provide is underwhelming. It’s everywhere honestly. [/quote]

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