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[quote=Anonymous][quote=Anonymous]I went to a very fancy NW DC nail place that advertises as non-toxic, and during the pedicure the nail tech made my foot bleed twice -- once she clipped my toe, another time she used the pumice stone so rough on the kin of my ankle it started bleeding.

She did not even notice and I had to draw her attention to it and ask for a bandaid.

I was pretty taken aback, she seemed not to care at all. I didn't see the point in talking to management. I would never want to go back even if they offered me a free service.

Now I go to the typical nail salon that's less fancy and I haven't had a problem. knock wood.

[/quote]

Similar situation here. Fancy place. I paid a lot hoping for a better job and cleaner equipment. I had a cuticle that got badly cut after I asked for no cuticle trimming and it was bleeding the entire rest of the time during my pedicure. I could see the technician visibility panicking and at one point she disappeared for a long time, presumably to figure out what do to with her supervisor. I pointed it out to her and she half heartedly apologized but blew me off and did a terrible job on the polish. I left an honest review that I felt would help others because the place seemed like it would be nice but it wasn’t. The techs at my little local strip mall place were a million times more skilled at both nails and communication.

The manager of the salon called, emailed and texted telling me all the things they would give me for free if I removed my review. I said that my review was accurate and I thought the situation was important for other prospective customers to know about. She was furious and tried to interfere with my online review and left weird comments in response. I added a review discussing her aggressive pushback in response to my review and never went back.

Now I do my pedicures at home. Except one a year when I go to one salon in NYC that pays a living wage and has really great sanitation and highly skilled techs. [/quote]

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