Reply to what is up with United, no pre-bording for kids??? So rude

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[quote=Anonymous][quote=Anonymous]We flew United recently with an infant, and the lack of priority boarding really wasn't that big of a deal. What was annoying was United's complete lack of customer service (our flight was delayed and they refused to answer any questions and had hardly anyone working the check in counter, and tried to make us check a small bag (we had already paid to  heck our  ormal size bags) even after we repeatedly explained that we'd be putting it under the seat in front of our daughter's seat. Then they overbooked the second leg of our connection and were unbelievably rude to the people trying to figure out if they had seats. these were people on the plane with duplicate boarding passes, so clearly a complete screwup on their part. [/quote]

Sometimes planes are overbooked because there were substitutions for flights-mechanical issue so they use a different and smaller plane.   Complaining about flight delays is silly since delays are due to weather [planes go through other areas than where you are], mechanical, crew illness, etc.   The airline doesn't just decide Oh we'll just sit here since some people are at lunch or shopping...

1 bag and 1 personal item are 2 bags per passenger.  UA does a decent job-flight delay of 1 h 20 m and had 15 between landing and door closing for next leg of journey-managed to get the checked bag off plane 1 onto plane 2.   I have seen UA do the have to check a bag at the gate and I'm glad it does because waiting while people collect multiple objects etc to disembark is annoying.   I also think FA should let off persons making connections first!  [/quote]

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