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[quote=Anonymous][quote=Anonymous]Do not even get me started. United has done this to us THREE times within the past year. The latest was on a long haul flight to England with a 6 and 9 year old. We booked over 6 months in advance and paid for the extra legroom seats up at the very front. And then they swapped the aircraft a few days before and those seats became non existent. So they split us all up into various middle row seats throughout the plane. And no, we did not get an email or (lol) a refund. They didn’t even apologize for the inconvenience when we called! They just said there was nothing they could do so we ended up having to rebook our entire flight. We were still split up but at least we had a two and two together so I could sit with one kid and DH could sit with the other. So yeah. Not thrilled with United at the moment. It puts parents in a really crappy situation, and makes us look like the bad guys when, in reality, it’s 100% the airline’s fault. Honestly, I don’t know how they get away with it. [/quote]

This has also happened to us numerous times. I have started avoiding United specifically, but the last time it happened it to us, it happened on Delta. There was a thread a couple months back about this and there was a lot of posters blaming parents for not springing for seats with their kids. I don’t think people understand…WE DO PAY FOR SEATS WITH OUR KIDS and then the airline shuffles things around at the last minute. It is maddening. And don’t tell me the airline doesn’t know that we are a family or how old my kid is….all that info has to be put in during the purchasing of tickets. They could definitely create a program that automatically keeps families together when a plane is switched out.

But what I think is actually happening is that they are trying to sell more seats in some way or another by putting everyone who has purchased a ticket in the middle seats and trying to sell the aisle and window seats for an extra $30 or whatever. They have given up basic human decency to sell an extra few hundred $ in seats.[/quote]

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