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[quote=Anonymous]Do not even get me started. United has done this to us THREE times within the past year. The latest was on a long haul flight to England with a 6 and 9 year old. We booked over 6 months in advance and paid for the extra legroom seats up at the very front. And then they swapped the aircraft a few days before and those seats became non existent. So they split us all up into various middle row seats throughout the plane. And no, we did not get an email or (lol) a refund. They didn’t even apologize for the inconvenience when we called! They just said there was nothing they could do so we ended up having to rebook our entire flight. We were still split up but at least we had a two and two together so I could sit with one kid and DH could sit with the other. So yeah. Not thrilled with United at the moment. It puts parents in a really crappy situation, and makes us look like the bad guys when, in reality, it’s 100% the airline’s fault. Honestly, I don’t know how they get away with it. [/quote]

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