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Reply to "Anyone have a loan with Access Group? Was it sold this week?"
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[quote=Anonymous]It seems they didn't transfer any history with the loans in the transaction - and that it was a "business decision" not to. So the burden is on the borrower to correct any mistakes they make. Due to the business decision not to transfer history and 2 "system glitches" after I complained about it, my prepayment was not taken into account when calculating my payment due dates. The website now indicates I'm almost 2 months delinquent. I would recommend everyone keep checking their status in case there are more glitches. I'm planning to send a complaint in (emailsupport@acs-inc.com, include your acct # and the word "complaint" in the subject line). I'm also going to report them to the better business bureau. I'm a lawyer, and what they are doing seems super unethical to me. Check out this website (I'm not sure how recent it is): http://www.findjustice.com/cases/consumer-protection/consumer-investigations/acs-education-solutions/[/quote]
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