Reply to Concerning Incident at Daycare

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[quote=Anonymous][quote=Anonymous]Transitioned my DD from nanny share to daycare in December after she turned 2. We were originally thrilled with the school and her teacher. The class started small (only two other children) and her teacher was amazing, providing so many updates throughout the day etc. We knew that starting in January, the classroom size would grow to 9 total children with the main head teacher (who we love) and an assistant teacher.

Since the assistant teacher started, we have noticed some concerning trends. Our daughter often comes home with a full diaper, and only one diaper change is logged during the day. One recent incident, DD came home in the same diaper she wore to school. This was immediately flagged to the teacher who apologized profusely, ensured additional training for the assistant teacher, and even mentioned that they would move the assistant teacher to a different classroom (which hasn't happened yet). Today, the head teacher is out unexpectedly and only that assistant teacher (and another staff member) are in the class. I had to call the director to find out what was going on because no one was responding to my messages or answering the classroom phone. The director agreed with all of my concerns and promptly joined their class to help and provide updates through the app.

I sent an email to the director outlining these concerns and gave specific examples with dates. I requested they provide an action plan for how they are going to address these issues. I'm concerned that they allowed this assistant teacher to run the classroom after the incident I flagged. It seems like this person is not qualified to provide childcare for a classroom of toddlers.

The transition to daycare was difficult and I was originally so happy with the move, and still have a lot of confidence in the head teacher. But now I'm not sure if I can trust their standards of care. I don't want to worry anytime the head teacher is off. Any advice? Should we start looking for a new school? [/quote]

The diaper issue is unacceptable and definitely violates regulations, so feel free to call the regulatory authority if you want to go nuclear.

At age 2, we stopped getting daily sheets with any info at all the centers I used (three).   We got no info during the day.   Your expectations there are very unreasonable.   [/quote]

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