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[quote=Anonymous]We have been loyal SWA airlines for over 20 years.  Today has been awful and we are done.  We were confirmed on a flight today—direct flight, no weather issues.  Yesterday late they bumped one of our kids and put her on a “security check-in” status.  Phone agent unable to fix that.   Early this morning they bumped our other 2 kids—who already had boarding passes!  My spouse was up overnight — noticed that even though the flight was sold out yesterday and they had bumped our kids, they had added tickets for sale that were then immediately gone (he tried to buy one for our bumped kid).  They had clearly added tickets to  our flight to rebook passengers displaced from other plans so that they could oversell our already oversold flight even more and then bump our other children for people from previous days.  Then they pushed our kids way down the standby list because our kids aren’t A list preferred (we are, but not the kids).  We were forced to give up all our seats — as we clearly couldn’t leave all our kids at the airport.  They booked us another a non-direct flight but it was cancelled.   They told us no more flights this week.

The flight at the next gate to us was sitting there for four hours because they were short one flight attendant.  They found a flight attendant but then could not get anyone at SWA to answer the phone to approve the crew swap.  For hours.  I doubt the  plane ever took off.

I spent six hours on hold with SWA and never did talk to anyone.  And the website is non functional today.

SWA has really nice employees that I think are a hold over from years ago where it was a good place to work.  I feel bad for them that the corporate overlords have ruined this company.[/quote]

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