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Food, Cooking, and Restaurants
Reply to "What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?"
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[quote=Anonymous]When I used to work at a pizza place... Customer Calling: "Hi...you delivered the wrong pizza to my house." Owner: "Ok! So sorry about that. We'll send a driver out right away with the correct order and pick up the incorrect food. We'll throw in a free dessert for your trouble." Customer: "Why do you need to pick up the food? We ate it." Owner: "We want to find out whose pizza you received so we can make it right with them" Customer: "Ok. I don't need another pizza. I don't need you to come back. I just need a refund." Owner: "But you ate it" Customer: "But you made a mistake" TLDR: it's a weird situation. The PP who said to either eat it or return it are probably the closest to correct. [/quote]
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