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Reply to "What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?"
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[quote=Anonymous][quote=Anonymous]I think the obligation to ensure your order is reasonably correct before you leave is yours. If you want to take the time to drive back for a refund or a remake then you can and they should do that. But called and asking for a refund is a no. The exception would be if your order looked correct on glance but was very wrong. Like your burger was covered in mayo and you said no mayo. I don’t think expecting people to take apart their order in the lobby and and sample it is reasonable. So in that case, yes I think called for a refund is ok.[/quote] wrong, follow the doordash model, you do not check the bag as it should be sealed and anything wrong gets refunded[/quote]
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