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[quote=Anonymous]I had rented from VRBO dozens of times with no issues, until I did have an issue (the owner disappeared with my deposit) and I discovered that VRBO is ZERO help if you have a problem. Their “guarantee” is worthless, and their only suggestion was to ask my credit card for a refund. The owner had lots of positive reviews, fwiw.

Luckily, I had documented every exchange with the owner and VRBO, so after much paperwork and about 6 months, I did get my $$ back from the credit card company. However, I can’t stress enough how little help I got from VRBO. Their fees have continued to increase and yet they basically function as a listing service and do nothing to investigate and guarantee the quality of their listings. You’re be no better off than if you used Craig’s List.

My very strong recommendation is to rent from a reputable local rental company that has a history in the area or stay in a hotel. The fees for the local companies are usually cheaper than VRBO these days, anyway. [/quote]

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