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Reply to "Is it just me or did the quality of the baristas at Starbucks take a serious nosedive?"
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[quote=Anonymous][quote=Anonymous]100% - wrong orders, take too long, not friendly, and lots of turn over too. [b]I also think mobile orders are crushing them and they haven't worked out effective process to delivery in-person and mobile correctly.[/b][/quote] I'm in central DC and at the locations I go to it is definitely this. They are working very quickly, but they are taking orders as they come and I suspect people may all just be selecting ASAP on online orders and there is no distinguishing between online and in person orders. I've had to wait 20+ minutes for an order like, "venti black iced tea" that should be a really quick pour while ther are 20-30 orders sitting out to be picked up during that 20+ min time. I think they're crushed by these mobile and delivery orders and haven't worked out how to streamline that experience for everyone. (And I bet these people leaving their orders sitting for 20, 20, 40+ minutes think their drinks suck too?) [/quote]
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