Reply to NYTs Etiquette - "I Refused to Switch Seats on a Plane. Twice. Was I Wrong?"

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[quote=Anonymous][quote=Anonymous]If a family books together, they are on one file in the system. I find it hard to believe that an airline would break up a family if all reservations where made together AND seat assignments were made as well.

I've only been broken up one time and that was due to we had made the reservation initially, then added another reservation for more people. Same person called, but didn't know to make sure to add to the existing reservation, rather than start a new one. The system did not register us as flying together. So when a change happened with the plane, we were separated. [/quote]

They do in fact do this!  And they do in fact put families at the mercy of other passengers.  Which is 100% the airlines fault.  They should NEVER seat children under the age of 12 apart from their parents.

But I have certainly read horror stories about airlines switching configurations and NOT keeping families together.  Even if they booked together.  Their systems should make this possible, as it's easy to see who is a child on board since they have everyone's birthdays.  But they will then tell people they are at the mercy of other passengers to sit together.  It's ridiculous.

Now I don't think this guy should have to move.  But the flight attendant should certainly find SOMEONE willing to move, and it needed compensate that person.  [/quote]

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