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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I second 09:10.

Make a big stink of it all over and they'll reimburse your every cent![/quote]

Ha!  Good luck with that.[/quote]

I also agree with this. Something similar happened to my relative though on an international flight. In his situation, his checked luggage became damaged in transit and half the contents of the luggage was lost. I put in a claim online on behalf of the relative and received a nice but condescending letter in the mail from customer relations, which basically apologized for the misfortune but said the airline's only liability will be to repair the damaged luggage if possible or replace it if I could provide receipt for the luggage. At this time, the damaged baggage was across the atlantic.

A few google searches later, I wrote a letter and ccd all the members of the board of directors of the airline and attached a copy of the letter I received from their customer relations. In less than a week, I received another letter from the same customer relations person that wrote the previous letter. This time she was very sympathetic and said that after a review, the airline would refund most of the items that were lost in the baggage if I could find receipts for them.[/quote]

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