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Reply to "Parent Guilty Tripping After Moving Into Assisted Living"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Speak to her emotions--kinda like dealing with a toddler. "You are very frustrated right now" "You are unhappy being here" "It must be scary to get older and lose your independence" [/quote] Wow! I am not an elderly person and I feel like smacking you on your face after reading your face. You are obnoxious AF. [/quote] I'm dealing with my Mom and this totally works. She just wants to be heard. And she has no where to go once I acknowledge her feelings or agree with her. Trying to convince her or use logic doesn't work. Expressing the emotions behind the statements does. [/quote] I have a job where a lot of what I do is deliver bad news to people and tell them cant do what they want me to do. I'd attribute about eighty percent of my success to just listening to people and validating that they are right to be frustrated. These are highly paid executives. Really wanting to feel heard and validated is a pretty basic human need! [/quote] What phrases would you use, PP? I am interested to hear some professional stock phrases - may come in handy![/quote]
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