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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I don't know why FCPS ESes need five office people. They mostly seem to just be sitting around.[/quote]

That's what they are doing exactly.  Some of them are so bored that they look forward to a parent coming in, and then will milk it for all it's worth by making as much trouble for the parent as possible and extending what should have been a short interaction into a 15 minute ordeal that leaves someone in tears.  Anyway, there is at least one at my school like that.  There used to be 2, but one was promoted.[/quote]

FCPS may have too many staff, but many school districts around the region and nation do not have that issue with having too many staff.  In the majority of cases, you have 1-3 front office staff that have simple tasks that have to be completed for many, often hundreds of students/families.  And they have to do so with hundreds of interruptions every day from students coming in or leaving at many different times throughout the day, parents and deliveries coming in,  frequent phone calls, and so on.  While the tasks they do are not difficult, it can be tedious and requires attention to make sure that when you do something for the 400th time for the 320th different family that you enter the right information for the right family and student.  The chance of entering the name of the student who just interrupted you or the student who will be leaving school because the mother has walked in to take her daughter to a dentist appointment instead of the student whose record you need to update, is likely to happen.  And then the snippy mother whose child's name was mispelled calls and yells at you for the spelling her daughter's awkwardly You-Neek name wrong.  Yes, it's easy to be snippy and rude yourself.

As I said upthread, I've found that setting a good first impression is important and I always treat the front office personnel courteously and politely when I approach them.  I haven't had a problem with front office staff in the various schools my children have attended.[/quote]

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