Reply to Anyone Use Pottery Barn Kids Nursery Furniture?

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[quote=Anonymous][quote=Anonymous]I had my baby in May and had to order my nursery furniture during the pandemic.  I am glad I had visited Target, BuyBuy Baby, Crate and Barrel and PBK before before the virus really took hold so I had an idea of what I wanted.

I found the pottery barn customer service excellent. They delivered our crib in April during the height of the pandemic, arrived within days of my order. The guys wore masks and gloves and set-up the crib in the room staying socially distant. [/quote]

A) you were lucky you knew what you wanted, many of us had to make expensive decisions without being able to see anything and the people on the phone were negative help and B) going back to COVID policies...do you not see the above as a PROBLEM?! Every other company waived or changed certain policies to help people out (thank you airlines). PB was like...oh you’ve never seen this chair and have no idea if your husband is too tall for it? It’s nonrefundable and also pay $300 extra for the only shipping option we offer now which is “premium white glove service”...because every pregnant woman wants strange men in their nursery during an international pandemic. They literally got rid of all other safer and cheaper options for shipping. Also still kept their 60 day return policy  even though some things I ordered took much longer than 60 days to even arrive. I had to argue with them on the phone to allow me to return some things and - since stores were closed - had to pay to ship it back instead of them letting me wait until stores opened again! And (I could go on and on) things sold out on their website couldn’t be purchased from a store who had it in stock - even if you prepaid and just stayed in your car. Completely absurd. Really dislike this company and wish I didn’t like their stuff. [/quote]

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