Reply to Anyone Use Pottery Barn Kids Nursery Furniture?

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[quote=Anonymous][quote=Anonymous]I had my baby in May and had to order my nursery furniture during the pandemic.  I am glad I had visited Target, BuyBuy Baby, Crate and Barrel and PBK before before the virus really took hold so I had an idea of what I wanted.

I found the pottery barn customer service excellent. They delivered our crib in April during the height of the pandemic, arrived within days of my order. The guys wore masks and gloves and set-up the crib in the room staying socially distant. [/quote]

That’s not the part of their customer service that sucks. It’s when you have a problem that they handle things terribly compared to other major companies. When your crib is missing screws and they first tell you they’ll send replacement parts right out. When they don’t arrive they say, “oops, they’re back ordered. We’ll ship in two weeks.” Then “wait, it will be another 4 weeks but you can just go buy these screws at any hardware store.” So you go to multiple hardware stores and they all say the size is NOT remotely standard and give you closest fits and none work because the parts are completely customized in length, width and head size. So you call again and AGAIN and get transferred to different people and departments, disconnected and given empty promises. Three months later they mail them to an address in your Pottery Barn account that you haven’t lived at in 2 years. They’re awful and every time I’ve told that story someone has one-upped me with a more ridiculous story about PB not standing behind their products or following through fixes to their own errors or faulty products. Quality is great on things that didn’t slip through quality-control but if it did good luck getting help![/quote]

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