Reply to Experience with Bright Horizons Crystal City

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I found the director quite unhelpful.  It took months of repeated calls and emails with no response before we even found out if we had a spot.  We should have stopped there.  But, naive first time parents we are, we only looked at one spot and were locked in by that time.  We tried to look the other way on administrative and rudeness factors but after our child was fed [b]unapproved foods (including solids while only on breast milk),[/b] the rudeness plus the safety plus the extreme cost caused us to look elsewhere.  [/quote]

how did that happen?  what were the circumstances?  that is a pretty serious thing for many reasons, not the least of which is allergies.  did you report to the state of VA??[/quote]
That is indeed a licensing violation and should be reported...... actually, it should be self-reported by BH, but I am guessing that didn't happen.[/quote]

It actually was self-reported by the center, but discouragingly was not written up as a state violation because the center staff flat out lied to the investigator, despite the fact that we had text messages from the caregiver detailing what she'd fed our child.  It was pretty disappointing and the center's reaction to the incident confirmed that our decision to leave was the right one.[/quote]

I'm confused - how could they self report and then lie?  Wouldn't self reporting necessitate well, umm, reporting the violation?  [/quote]

Wonderful question.  As far as we can tell, they reported to the state that our child had food that hadn't been discussed with us.  This was done at the admin level, above the level of the center. But, when the state investigator spoke with the caregivers, they told the same story that our son had gotten a hold of the food and that they'd immediately swooped in to remove it from his mouth.  This flies in the face of (1) logic, since he was 6 months old and not mobile and therefore would not have just happened upon some food and (2) the text messages we had from the caregiver saying that she'd fed him the food, that he liked it, and asking whether he had allergies after the fact. We only found out that this was not ultimately documented as a violation when we checked the website several weeks later and since we weren't at the center anymore, had no incentive to follow up on why this didn't constitute a violation.  [/quote]

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