Reply to Imagination Stage - Canceled, Keeping Entire Tuition

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[quote=Anonymous]Other camps we signed up for sent emails initiating what they were doing and letting us know that we would receive a full refund in the mail within a certain number of days.

This was the worst PR correspondence that I've received since the beginning of this pandemic.

We have never signed up for camps before and this year we signed up for a 4-week camp + aftercare for more than $1500. That's a nice enough chunk that we could take a family vacation somewhere. My kid is a teenager and I have no idea if they will want to pursue theater next year or the year after. That's a hefty amount of money to be holding for something that I don't know if I'll get back (plus, to say that IS has to keep my money bc they may go out of business without it? Why would I possibly want a credit for an organization that thinks they aren't going to make it?).

The responses I've received back from IS have been awful - sending me back templates that are clearly responding to a different issue. I don't envy the registrar, but I can't imagine what the board was thinking in this scenario.

I'm still fighting it. We don't have $1500 to spare to "wait and see."

Has anyone reached out to their credit card company to see what they can do about forcing a refund?

UGH. [/quote]

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