Reply to What prompts someone to act like this? (Stealing someone else's Starbucks order)

Forum Index » Off-Topic

Reply to "What prompts someone to act like this? (Stealing someone else's Starbucks order)"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I would never do this myself, and I would react in much the same way as the OP.

I DO understand the motivation. The Starbucks mobile ordering system has made in-store ordering a sh*tshow. When transacting as a walk-up customer I’ve waited as long as 15 minutes for my order to come out. With time spent in line, I can wait around longer than I spend consuming my food. I think this customer was trying to express to the employees that they aren’t doing a good job of balancing the onslaught of mobile orders against the people who are right in front of them. However, most rational people understand that’s a corporate policy, staffing, and technology issue, not a choice the baristas are making.[/quote]

Mobile ordering, Uber eats, grub hub, etc has ruined the experience for me at a few of our favorite local restaurants (We are in OT) for the reason stated above.  There seems to no limit on the number of online and mobile orders people can place and it exponentially increases the number of orders a kitchen has to make without increasing the size and staff of the same kitchen.  I was at Momo Sushi the other day, a place I’ve been going to since it opened 15 years ago. We love that place.  But the insane amount of delivery drivers waiting for their order to be finished was incredible.  It took forever to get our order, same order as always and it wasn’t even a full restaurant.  As an in person customer, you’re now competing for service with an unlimited number of people ordering online.   Same problem at M2M in Del Ray, especially if a large group (like an office) has placed an order together.  [/quote]

Ok, well that's an issue with the restaurant not sufficiently controlling how many people order online. It's not an inherent problem with online ordering. [/quote]

NP here, I agree with you but I would be curious if there is a limit for Starbucks and other restaurants for online ordering, especially when there are multiple channels. Sure you probably can help it with a Starbucks app algorithm for the estimated wait time, more wait if many orders come in together but what about the other third party delivery services.  How can they control all of them at once?  What seemed like a super convenient way to have less people wait in line has turned some places, like Starbucks but other restaurants as well, into a completely different waiting experience as it was just a few years ago.  OP initially asked what would motivate someone to do this. Well a few posters have answered: waiting too long in person for an order that gets stuck behind invisible people online orders.  So what if you ordered first, other people left their house and were in person first.  Who wins here?’  I don’t know.

I’ve definitely ordered online while waiting in line after seeing how long the in person line was (at Shake Shack a few times). It was pretty incredible how I was able to just jump in front of all the people via the app right there. [/quote]

This is because people are terrible at ordering. They need to make a decision and apparently this decision will make or break the rest of the day, month or year.[/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics