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Reply to "Who to call when internet lines are physically cut?"
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[quote=Anonymous]She has copper service for her landline. She needs to call in _every_ time that goes down. Landlines are regulated and have a standard of service, while internet does not. Document it. Any time it takes more than 2 business days to restore, file a report with the public utilities commission. Then, go to her county council/equivalent representative and complain there as well. Don't mention internet at all, as it'll just muddy your complaint. Focus on phone service. It's regulated.[/quote]
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