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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Sometimes people fall. Accidents happen. It is sad.[/quote]
OP here. [b]Apparently I'm the only one who sees a difference between stumbling incidental to an activity, and stumbling while taking steps on the instructions of a trainer.[/b]  I've heard something about straddling the step block, and DW wasn't told to do that.

The trainer told DW that she was lucky to just have a broken wrist, because if she'd fallen a little differently she would have hit her head on a piece of protruding metal. Maybe accidents can't be avoided, but the facility can attempt to mitigate their effects, and this gym doesn't seem to even try.

I should add some context about wanting some kind of courtesy comp. DW has given this gym a whole lot of personal training business over the years. When she told the manager to suspend her monthly membership, which is a small part of her total relationship with the place, it would have been nice if the manager had said something like "Sure, and feel free to come in anytime and use a bike if you feel up to it". Customer relations with a loyal customer.[/quote]

Was the step known to be defective and the trainer told her to step on it anyway? That would show actual negligence. [/quote]

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