Reply to Small business owner - Found an employee watching videos on her phone. WWYD?

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[quote=Anonymous][quote=Anonymous]Adding a note, we have a daily checklist. When you await a customer, you are supposed to clean the facility, follow up with other customers, review inventory, etc. So there is a significant amount of work which can be done. The reason why I pose this question is because it is a low paying job ($12 per hour). I should have asked whether it's a norm for low wage workers to constantly spend their time on the phone. [/quote]

You set the policy, but if your policy was not clear then it's up to you to clarify it. If no additional work was in need of being done, then her idle time will be spent somehow. If you want to keep employees busy, identify specific things that they should be doing. "Clean the facility" and "Review Inventory" sounds like meaningless things that only need to be done periodically. When you hire someone, especially a low wage worker, you are paying for them to be present and the ability to direct them to do some work for you. It you don't give them enough work, that's on you. [/quote]

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