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Reply to "Small business owner - Found an employee watching videos on her phone. WWYD?"
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[quote=Anonymous]I consider myself contentious with regard to work but I've exercised some very poor judgement when I was younger working in hourly jobs (got caught sleeping during an early morning shift, etc.) If I were you I would focus on the tasks and whether or not they were completed or not. I would emphasize the tasks you want done an supervise her more closely and build an expectation that she needs to be doing those tasks. Then give positive reinforcement when she does what she is expected to. If you focus only on the video watching then that comes off negatively. It might motivate her to hide her phone watching rather than motivate her to do her work. Frankly I can see if would be easy to fall into the trap of watching videos while sitting and waiting on the next customer. The is especially true if YOU have not properly trained and properly reinforced (periodically) your expectations. I think there are issues on both sides here.[/quote]
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