Reply to McDonalds drink “upcharge”?

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Reply to "McDonalds drink “upcharge”?"

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[quote=Anonymous][quote=Anonymous]Went through the drive-thru yesterday to get my kid some food. It was  a hectic day and he was good for me, so I let him have a Sprite. The Happy Meal was $3.00, but they added a $.01 “drink upcharge”. What? What is that? I asked the teenaged girl who took my money, but she didn’t know. I didn’t have time to wait and ask.

I mean, it’s only a penny to ME, but damn, they probably make a mint off of charging every Sprite that penny every day. I’m tempted to email them. [/quote]

Not even gonna read it, because I can answer it. Without details, I do work in IT and know how this works.

Inside the software, the meal is priced without a drink, and is coded with a placeholder tells the system to ask for a drink choice. The placeholder also tells the system what actual drink price to expect. If there is a mismatch (in this case it sounds like a 1 cent mismatch) between the expected drink price and the price of the actual drink, it shows on the receipt as an upcharge. The most common cause is when the actual drink prices and menu prices are correct, there has been some change (a new meal, changing the a la carte drink prices) but the placeholder price was not changed to match the actual drink prices. In those situations you are paying the correct price, but it shows as an upcharge on the receipt. "Upcharge" is certainly a trigger word for customers. Stores are very sensitive to customer complaints and will contact their IT support for help fixing this.

No, they are not making a mint. In your case what has happened is the placeholder dollar amount is off by a penny, you are charged the correct price--but there's the trigger word.

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